Your customers demand better - a better experience, their choice of service channels and easier ways of doing business. Achieving this means your people adapting to this new world of challenge and opportunity. Whatever your operating model or technology, it'll be your people who make it work.
At Develop Life, we have three decades' experience working with businesses like yours to achieve your key business objectives. Our experience will enable your future success, and that success happens through deep people engagement, working at all levels of your organisation to bring your Vision to life through your company Values.
Principal Consultant Peter Venn works with a network of trusted professionals with experience in all areas of people, process, technology and operational management, and in key industry sectors of IT & Telecoms, Utilities, Banking & Finance, Automotive and Travel. This gives you the assurance that we will deliver on your business goals every time.
Our corporate responsibility extends to helping non-profit start-ups, global education initiatives and professional industry bodies, and as part of this, Peter is now a Council member of the Contact Centre Management Group (South Africa) and the Chief Learning Advisor for TRS Events and Consultancy, Cape Town. He's also working with Model United Nations and Startup Sherpa on an exciting education project.
Here is a brief selection of recent projects, led by, or with significant contribution from Peter Venn, our senior consultant.
Our consultant was engaged by a global organisation for the implementation of a new customer support system, accessible to 3,000 users in 109 destinations worldwide.
Following the successful launch, he noticed key gaps in training and quality, and set up a number of activities, working with destination teams, to address these.
Part of his added value to the programme was the redesign of a comprehensive suite of elearning that covered all the key areas of system knowledge needed by the user base. This, combined with his regular quality surgeries with in-location management, helped to lower error rates, initially running at around 70% but reducing significantly following these surgeries.
However, in-the-moment support was another key gap. In-house options were limited, and with the user base stretched to the limit, a better solution was necessary. Our consultant examined emerging and existing technology options, and settled on one that came at no cost at all, while engaging immediately with the resort staff demographic. More...
Peter's skills can be justified through his involvement in numerous diverse projects he has helped to deliver successfully throughout a major global transformational change programme. His professional approach, calibre and ability to complete and deliver projects and workstream have been exceptional. Overall Peter is an exceptional individual and one that will contribute greatly to any change programme.
Peter's creative interpretation of contact centre induction and training was an inspiration to me. His knowledge of NLP is a definite bonus. His reputation for delivering excellent quality to tight deadlines went before him. He is always personable and adds a definite sparkle of motivation with his engaging style of presentation and humour.
Peter is the consummate professional.He is passionate about everything he does, has an energy that is contagious and a depth of knowledge of training and the training arena that is difficult to match. Peter is also incredibly loyal and supportive, you can ask Peter to undertake an activity and know that it will be completed with flair, within time constraints and tick all of the right boxes, both for the business and the individual. It's been my absolute pleasure to work with Peter on a number of projects in a number of different companies and I would recommend Peter and his work without any hesitation, he's one of the 'Good Guys.
Peter worked with us on a large scale learning and development work stream in India. The work was very demanding and required Peter to collaborate with several senior stakeholders in the business to create a management development programme for a national 4G service provider.
Peter's work was exceptional. He quickly gained the respect of the client and delivered a highly innovative and effective 5 day intervention.
Peter's a true team player and consistently delivered quality contributions to both his own and other work streams. I would have no hesitation in recommending Peter for similar work.
Peter has been working with our team since 2008 providing his expert knowledge and experience over a number of assignments. Peter is high respected both by his work colleagues and with clients and is a valuable asset to our business.
I would highly recommend Peter for any client assignments and can assure a successful delivery with the highest quality of assurance against his work.
I've worked with Pete on and off for almost fifteen years now, and he's one of the most reliable, committed, genuine and likeable people I know. He dedicates himself fully to whatever task he's involved with, and his charm, sense of humour and charisma will make sure that he brings people with him.
Peter is a great leader, who brings together deep understanding of the Contact Centre Industry, excellent people management, a creative mindset & problem-solving skills of consulting.
Our goal is to ensure our customers will receive a positive, efficient and consistent Customer Service experience and Peter was fully involved in selecting the new Contact Centre Partner, defining and driving the standards & performance. Very results driven and upbeat, he always gets creative with ideas & opportunities and challenges traditional practices. Bringing his coaching experience in providing support and direction within a changing environment, it was very easy for him to engage and align all the stakeholders.
It was a great pleasure having the opportunity to work directly with Peter.
"Most of the people on the top 10 list work for large organisations and can rely on their co-workers for many of their votes. It is therefore a testament to his character that Peter Venn appears so high on the list despite his role as an independent consultant. Peter was one of the very first people I met when I joined the industry and the training sessions he did with me & my colleagues in the early 1990s still inspire me to this day."
Peter is one of those people that everyone enjoys working with. His passion is contagious and his desire to get the best out of himself and others is undoubtedly a key reason why he ranked so highly in the voting. As one of the voters said "Peter is the guy you always want on your team".