Course overview

Our enhanced 2 day Customer Service course covers all aspects of how to provide exceptional service and delight. It is modular in format, allowing the inclusion of specific content around sales through service and complaint handling.

What makes the Develop Life Customer Service training different is the focus on people, their behaviours, values and intent.

Course aim

We'll turn your customers into partners, growing your business by helping your people represent your brand in every contact and developing long term customer relationships that build loyalty and trust.

Course objectives

At the end of this course, delegates will:

• Be able to create compelling customer service at every opportunity
• Understand themselves and how they contribute to the success of your business
• Understand their customers’ motivators and have a deeper commercial understanding of your customers and their buying cycle
• Understand the dynamics of emotional and rational buying and how to use this to personalise conversations with your customers
• Develop communication skills for highly effective and productive conversations
• Be able to create immediate impact and deep rapport
• Use positive language throughout the customer conversation and end on a positive note
  

Additionally, for a Sales through Service approach, your delegates will:

• Understand how to make sales through supporting the buying process
• Develop a consultative sales style and add value to every conversation, creating longer terms relationships through giving your customers choice